At Derresthetic, customer satisfaction is our priority. If you wish to exchange a product, please review our policy below.

Exchange Guidelines

✔ Eligibility: We gladly accept exchanges for unwashed, unused products in their original packaging purchased from our online store.
✔ Timeframe: Exchanges must be initiated within 2 days of purchase.
✔ Return Process: Customers must return the item to our warehouse at:
📍 Office #125, 4th Floor, Mega Tower, 63-B, Main Boulevard, Gulberg, Lahore.

How to Return a Product

●       Reason for Return: Kindly include a note specifying the reason for the exchange.

●       Return Shipping: Customers must ship the item via a traceable courier service or registered post at their own expense.

●       Delivery Charges: Please note that shipping costs are non-refundable.

Exchange Process

●       Once our team receives the returned item, we will issue a coupon code equivalent to the product's current retail price.

●       This coupon code can be used for a new purchase of the desired product.

●       If the item has been further discounted since the time of purchase, the exchange will be processed at the marked-down price.

Need Assistance?

For any queries or further support, feel free to reach out via WhatsApp at +92 349 1002547. We're here to help!